Hyundai Asia Resources, Inc. (HARI), the official Philippine distributor of Hyundai passenger and commercial vehicles, launches the 6 step Hyundai ARMOR (Active Response, Management, Operations, and Resumption) for After-Sales services.
The 6 Steps highlight essential procedures that minimize (if not eliminate) face-to-face transactions, adhering to globally-prescribed health and safety guidelines, social distancing, crowd regulation, use of protective gear, and thorough, regular sanitation of dealership facilities, particularly service reception, service bays, equipment, and serviced vehicles:
1. Online and Remote Service Appointment and Consultation with Hyundai technical experts via the Hyundai CARES 24/7 contact center, www.hyundai.ph or www.facebook.com/HyundaiPH; 2. Customer Arrival at Dealership which includes contact-less reception, temperature scanning of customers and sanitation prior entry to dealership, anti-bacterial misting of incoming vehicles, and drop-off of vehicles; 3. Receiving and Advising that utilizes digital devices for contactless walk-arounds, explanation of costs and scope of work, and authorization of job orders; 4. Vehicle Servicing that uses two-way radios to maintain zero contact between job control, parts, workshop and washing to ensure timely servicing and release of vehicles, and thorough sanitation of vehicles before handover including high-touch points (e.g. door handles); 5. Vehicle Handover with contactless payment and delivery procedures; and 6. Post Service Follow ups
Other Hyundai ARMOR programs include the following: Hyundai CARLINISAN vehicle “deep-cleaning” and organic anti-bacterial disinfection/fumigation packages for added peace of mind once you hit the road again; Hyundai D2D: Dealer-to-your-Door Program that deploys service mobiles to transport dealership teams for door-to-door home service (selected minor repairs) and pickup and delivery service; Special PMS promo for service discounts and freebies.
HARI President and CEO Ms. Ma. Fe Perez-Agudo said: “Hyundai ARMOR shows how our After Sales team takes to heart the health and well-being of customers and dealership personnel. This is how we want to welcome everyone back: armed with a foolproof and sustainable means to protect you and your vehicles so that we all have better journeys and face better days ahead.”
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